FAQs

Click on a question below, read the answer (we think you'll find the answer you're looking for).
Of course, if you don't find an answer, contact us.

  1. What are your epi-pen carriers made of?
  2. What are the dimensions of your carriers? Will it fit an epi-pen and puffer?
  3. Are your carriers insulated?
  4. Is your carrier water-proof?
  5. Can I place an order off line?
  6. Do you accept credit cards for payment? PayPal?
  7. How long will it take for me to receive my order? (U.S. orders)
  8. Does Allergy Haven ship International?
  9. What is the shipping cost, and how long will it take to receive my international order?
  10. What is your return policy?

 

What are your epinephrine carriers made of?

Allergy Haven epi-pen carriers are made from 100% durable cotton canvas.

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What are the dimensions of your carriers? Will it fit an epi-pen and puffer?

The Tote:
Measures: 3.75" x 7.5" x 1.5"
Capacity: Ample room for two epi-pen carriers, a bottle of Benadryl (single dose size), and a standard puffer.

The Strap:
Measures: 4" x 7.5"
Capacity: Holds two epi-pen carriers OR one epi-pen carrier, one puffer and one bottle of Benadryl (single dose size).

The Skate:
Measures: 4" x 7.5"
Capacity: Holds two epi-pen carriers OR one epi-pen carrier, one puffer and one bottle of Benadryl (single dose size).

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Are your carriers insulated?

We do have some insulated carriers. If they are, it is stated in the product name.

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Is your carrier waterproof?

No, however we do sell waterproof pouches for epinephrine pens.

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Can I place an order offline?

Yes! We are happy to take your order over the phone - please call (310) 573-1043.

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What forms of payment do you accept?

We accept Visa, Mastercard and Paypal.

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How long will it take for me to receive my order? (U.S. orders)

All orders are shipped by the next business day. Orders are sent via first class mail and arrive in 3-5 business days. We offer FREE SHIPPING for all orders over $25.

To expedite, you may choose to send your package via USPS Priority Mail ($10, 2-3 days) or Express Mail ($22, overnight).

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Does Allergy Haven ship internationally?

Yes, we ship to Canada, Great Britain and Australia.

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What is the shipping cost, and how long will it take to receive my international order?

First Class: $8 flat rate, 8-10 days
Priority Mail: $22, 5-7 days
And express: $32, 3-5 days.

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What is your return policy?

Allergy Haven gladly accepts the return of unworn and undamaged products within two weeks after receipt of goods. Please send the products to the address below using any trackable method, at your expense. Once we receive your package, we will process your return promptly and will remit your refund in the same form of payment originally used for purchase within thirty (30) business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.

Our return address is:

Allergy Haven Returns
P.O. Box 1045
Santa Monica, CA. 90406

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